Thank you for shopping with CraftFusion, operated by POONAM HANDICRAFT – your trusted source for handcrafted home décor and furniture.

We value your satisfaction and take great care in delivering quality products. If for any reason you’re not happy with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Include all original packaging
  • Be accompanied by the proof of purchase

Please note: Due to the handmade nature of our products, minor variations in color, texture, or design are normal and not considered defects.

Non-returnable Items

  • Customized or made-to-order items
  • Discounted or sale items
  • Products damaged due to customer misuse

Return Process

To request a return, contact our support team at:

📧 Email: info@craftfusion.co
📞 Phone: +91-8949067936

Please include your order number, a brief explanation of the issue, and clear photographs (if applicable). Once approved, you’ll receive instructions for returning the product.

Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

Refunds

Once your returned item is received and inspected, we will notify you about the approval status.

  • If approved, refunds will be processed to your original payment method within 7–10 business days.
  • For COD orders, refunds will be issued via bank transfer or UPI after confirmation.

Damaged or Defective Items

If your product arrives damaged or defective, please report it to us within 48 hours of delivery, with photos of the item and packaging. We’ll arrange a replacement or issue a refund, depending on availability.

Contact Information

Legal Business Name: POONAM HANDICRAFT
📍 Address: 00, Main Bazar, Ganesh Marg, Erinpura, Sumerpur, Pali, Rajasthan – 306902
🆔 GSTIN: 08EPOPR7699B1Z0
📞 Phone: +91-8949067936
📧 Email: info@craftfusion.co
🌐 Website: https://craftfusion.co